We are serious about working with patients – as partners – to improve our services and shape new developments.
The Patient Partnership and Engagement strategy is part of the Trust’s Quality and Safety strategy which you can read here.
You can also read the Patient Partnership and Engagement charter here, which sets out our purpose, aims and how we work.
There are a number of ways to provide feedback and to get involved:
1) Patient Partnership and Experience Group (PPEG)
We have set up a new Patient Partnership and Experience Group (PPEG) which brings together patients, clinicians and managers. The group meets every two months, has equal numbers of staff, and patients and has a patient as its co-chair.
Visit our Patient Partnership and Experience Group page for more details and find out how to join.
2) Join a patient user group
There are a number of patient user groups across the Trust for different conditions that you can join to become more involved in shaping the service you use.
Find out more here.
3) St George’s patient events
Throughout the year St George’s holds patient and family listening events. These are arranged by the hospital department responsible for the topic under discussion – for example, the information given to cancer patients, or recovery after heart surgery.
They are an opportunity to meet other patients, have a cup of tea, and let us know what we did well and what changes you would like to see in the future.
Patient events will be posted on this page.
4) Contribute your views
We welcome your ideas, feedback and suggestions – you do not need to have any formal role. Here are some of the different ways in which you can give your views.
- Talk to your health professional or member of staff who is caring for you
- Contact our Patient Advice and Liaison Service (PALS)
- Make a complaint or give a compliment
- Condition-specific support groups
- Your local Healthwatch
- Surveys eg Friends and Family Test
- Macmillan Information Centre at St George’s
- Patient and Public Engagement in Cancer Services
- Become a Patient Partner
- Become a volunteer
5) Social media
You can leave feedback on our Twitter and Facebook pages. It is always encouraging for staff to hear about care that has been delivered well. However, for complaints, we strongly advise you to use the Trust’s complaints procedure as social media is not constantly monitored throughout the day and does not allow sufficient detail for a complaint to be resolved.