Compliments and complaints

We welcome your views on the services and care provided by St George’s.

We need to know what we are doing well, but also what we can do better so that those things can be improved to best meet patients’ needs.

If you would like to make a compliment or complaint about any aspect of our service please email:

[You must read the trust’s email correspondence disclaimer before using this service]

Alternatively you can write to us at:

Complaints and Improvements Department
St George’s Hospital
Blackshaw Road
SW17 0QT
You can also call us on:
020 8725 1609

Have you been treated recently? Fill out a feedback survey

You can also fill out a feedback survey if you have been treated at St George’s recently.

Click here for our list of surveys.

Further information

For further information please download one of our helpful leaflets explaining how the NHS complaints process works:

The NHS Complaints Procedure

Following investigation

Management of complaints flow chart

St George’s complaints policy

You can also give us your comments and suggestions via our Patient Advice and Liaison Service ‘Help Us To Help You’ leaflet. 

If you have a new concern which requires immediate attention please contact the Patient Advice and Liaison Service (PALS) team,