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Help and advice

Have a question about your appointment or care?

If you need assistance, please contact your service first. If you can’t reach them, the Patient Advice and Liaison Service (PALS) is here to help.

How PALS can help

PALS supports patients, families, and carers with:

  • Information about hospital and community services
  • Addressing concerns, comments, or compliments about services
  • Resolving issues quickly, or directing you to the right service
  • Guidance on the formal complaints process and advocacy services

Contact PALS

Phone: 020 8725 2453
Available Monday to Friday (excluding bank holidays)

Walk-in Service (St George’s Hospital, Ground Floor, Grosvenor Wing):

  • Monday to Wednesday: 10am – 4pm
  • Thursday to Friday: 10am – 2pm

Need More Help?

If your issue isn’t resolved on the ward or in a department, PALS will either help you or connect you with the right person. They can also assist with the complaints process and arrange interpreters if needed.

Concerns About PALS Support?

If you’re not satisfied with PALS, contact the Patient Experience Manager.

PALS Office Address
St George’s Hospital, Blackshaw Road, London, SW17 0QT
Email: pals@stgeorges.nhs.uk