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We believe that people affected by cancer including cancer patients treated at St George’s (both current and previous), family members, representatives of voluntary local community cancer support groups and members of the public, should be at the heart of our cancer services.

We are committed to delivering quality care that offers a positive patient experience and we need your help to achieve this. This can be accomplished in several ways:

  • Providing you with the information you need to support decision-making and make best use of services.
  • Sharing your views and experiences of care at St George’s will help us identify specific areas for improvement.
  • Ensuring that we use the right tools to collect and analyse patient feedback.
  • Providing opportunities for you to help evaluate our services from your expert perspective.
  • Working with us to ensure that our services are designed and adapted to respond appropriately to the needs of individual patients and patient groups.
  • Working with us to plan, develop and evaluate new initiatives.

Cancer Connect – the newsletter for people at St George’s affected by cancer

Cancer Connect is a twice-yearly newsletter, featuring the patient perspective and profiles of different services. It also offers opportunities to use your own personal experience to help us improve cancer services in the future. It is co-produced with Voice, our active patient and carer user group. We hope you find this newsletter informative and motivating, whether you are a patient, current or past, a family member or friend of someone with cancer.

Cancer Connect | Issue 1 | Summer 2017

If you would like to sign up to our Cancer Connect newsletter mailing list, please complete this online form. Alternatively, you can print off  the paper form and return it in person or post to: The Macmillan Information and Support Centre, Ground Floor, Grosvenor Wing, St George’s Hospital, Blackshaw Road, London SW17 0QT.

How can I get involved?

We recognise that the opportunities we offer need to fit around the many other commitments people may have in their lives. We want to offer a range of different opportunities to ensure that everyone affected by cancer can participate. There are many ways in which you can become involved. Different activities and roles will suit a range of interests and skills, and can fit in with the time that you are able to commit.

Opportunities include:

  • Taking part in regular meetings (e.g. our core patient and carer user group Voice)
  • Taking part in time-limited project groups
  • Cancer champion attached to time-limited project groups
  • Taking part in one-off events and focus groups
  • Sharing your experience to influence others
  • Giving feedback on proposals and projects electronically
  • Following and responding on social media

How can I find out more?

Would you like to know more about how you can be involved with our cancer services? Perhaps you would like to learn more about activities such as Health and Wellbeing workshops for people recovering after cancer treatment. Maybe you would be interested in attending one of our Listening events, where you can share your experiences of the services you have used at St George’s. Or you might like to use your experiences and skills to influence the future of cancer services.

If you would like to sign up to our Cancer Connect newsletter mailing list, please complete this online form. Alternatively, you can print off the paper form and return it in person or post to: The Macmillan Information and Support Centre, Ground Floor, Grosvenor Wing, St George’s Hospital, Blackshaw Road, London SW17 0QT.


Voice

Voice is an independent group of cancer patients, carers and family members working together to improve the experience of cancer patients at St George’s. The group was established in 2007 with the purpose of improving the cancer patient experience through supporting, developing and promoting improved cancer services at St George’s Hospital.

Membership of Voice is one of a number of ways to get involved with improving the patient experience. By sharing experiences of the services used, Voice can help identify areas of good practice and areas of concern. This will help ensure that the services the Trust provides reflect the needs and views of the people who use them.

Voice, in partnership with health professionals, meets monthly at St George’s Hospital to discuss a wide range of issues which affect patients with cancer. From these issues, Voices selects two or three topics to focus on in more depth over the following year.

What activities is Voice currently involved with?

  • Helping with the evaluation of patient surveys.
  • Working together with healthcare professionals, staff and patients using a co-design approach to improve cancer patient experience through the St George’s and Macmillan Cancer Support partnership programme.
  • Collaborating with other local, regional and national cancer patient and carer groups.
  • Working together to prepare advice leaflets and information resources for cancer patients.
  • Holding annual Listening events for people affected by cancer to help us understand what makes good cancer care, if there are any areas of concern and how we can improve cancer care.
  • Holding themed events on specific topics (e.g. chemotherapy, psychological support services) with presentations and the opportunity to share experiences of the themes.
  • Our core Voice group meets each month at St George’s Hospital.

What are the achievements of Voice?

  • Internet provision for patients on Ruth Myles ward
  • Service user representation on working groups for the:
    • Development of the Macmillan Information and Support Centre
    • Development of the Rose Centre
  • Volunteering in cancer locations
  • Service user representation on interview panels e.g. Macmillan support workers

How can I find out more?

If you would like to comment on the services you have experienced or have ideas on how we can improve services, we would like to hear from you. For more information about Voice, please contact:

Beverley van der Molen

Macmillan Patient and Public Involvement (PPI) Co-ordinator

Tel: 020 8725 2949 / Mob: 07799 891079   

Email: patient.voice@stgeorges.nhs.uk

You can also talk to the staff in the Macmillan Information and Support Centre or phone them on 020 8725 2677.