Patient Partnership and Experience Group

The Patient Partnership and Experience Group (PPEG) meets on the fourth Tuesday of every other month (January, March, May, July, September, and November) at St George’s Hospital in Tooting.

What we are

We are a group of volunteers who work in partnership with the Trust. We share its aim of improving services, and our special role is to provide the patients’ perspective. We want everyone who comes to St George’s sites to feel that the care and treatment they receive is the best. The Patient Partnership and Engagement strategy is part of the Trust’s Quality and Safety strategy which you can read here.

You can also read the Patient Partnership and Engagement charter here, which sets out our purpose, aims and how we work.

What we do

We work with hospital staff in a variety of ways, including sitting on hospital committees, following up trends in patient feedback, evaluating areas of the Trust as part its Ward Accreditation Scheme, and reviewing leaflets to make sure they are easy to understand.

Whatever skills and time a Patient Partner can give, we try and find an activity to fit.

What happens at meetings?

We report on progress since our last meeting, and hear from hospital staff about recent patient feedback and developments within the hospital. We also update on the current year’s action plan. There may be a short presentation from a staff member about a topic of interest, and news from the Trust’s Board. Any fresh volunteering or training opportunities for members are announced.

Who can join?

Our Patient Partner Role description describes the main duties and responsibilities of membership. Anyone over 18 who has been a patient or other visitor at St George’s or who lives locally can apply to join us as a Patient Partner.

Because our work involves access to confidential NHS information, applicants are personally screened just like hospital staff – check with the Disclosure and Barring Service (DBS) is required, and two personal references. The work is not a legal contract and is unpaid, but travel expenses are reimbursed.

Get in touch

If you would like to become a Patient Partner, please visit our volunteering section and fill in the form at the bottom of the page.

If you have any queries about becoming a Patient Partner, email or call 020 8725 1452. You can also find out more about PPEG by contacting Wendy Doyle at