Outpatients

There are more than 1,000 outpatient clinics at St George’s University Hospitals NHS Foundation Trust each week where patients see doctors or specialist nurses for assessment, diagnosis, advice or treatment. The Trust has a centralised Outpatient Clinic Service which manages appointments on behalf of the majority of the Trust’s clinical services.

Need to change or cancel your outpatient appointment?

You can change or cancel your appointment at St George’s Hospital online via our appointment amendment form

By calling 0208 725 0007 – Monday to Friday 9am to 4:30pm

When a GP refers a patient to the hospital, this request is received by the Central Booking Service which logs the referral and ensures all the necessary information is there for the clinical services to decide which clinic a patient should attend. The letter inviting a patient to book an appointment at the relevant clinic and the letter confirming the appointment time are sent out by Outpatient Clinic Service along with a patient information leaflet.

The Outpatient Clinic Service also coordinates the provision of nurses to support the clinics and ensures that a patient’s medical records, referral letter, test results and other relevant information are at the clinic.

SMS (Text Message) appointment reminder service 

The SMS appointment reminder service is a text message service to help remind you of an upcoming appointment.

Seven and three days before a scheduled appointment we will send you a text message with details about your appointment.

Automated Call Reminders to confirm outpatient appointment attendance

We are introducing automated telephone reminders for outpatient appointments as part of a phased rollout to improve communication and reduce missed appointments (DNAs).

You may receive reminder calls from the following genuine St George’s NHS Foundation Trust telephone numbers:

• 0800 208 4089
• 0800 208 4517

These calls are secure and part of our official appointment reminder system, which will offer options to:

• Confirm your attendance
• Reschedule your appointment
• Cancel if needed

Your response will help us manage appointments more efficiently and improve patient care. Once you’ve made a selection, our team will contact you to process your request within 2 working days.

Important:

• You cannot call these numbers back. If you try, you will hear: “Sorry, there is no reply from the number you have called.”
• We may add or change these numbers in the future. This page will be updated accordingly.

Outpatient service survey

Have your say to improve your healthcare

We’re working hard to improve things in our Outpatients department. This means improving your experience as a patient – from getting an appointment at St George’s, to when your GP refers you. We’re looking at areas such as how we communicate with you, your actual appointment and the information and support we give you afterwards.

That’s why we are asking you for your views on specific areas we need to improve. We are trying to build a new-look service that is built around what works best for patients, as well as helping St George’s see people more quickly and efficiently. We would appreciate you taking a few minutes to complete this brief survey, which looks at some specific areas.

Click here to take our online survey!

Location

Clinics are held in a number of different locations across the hospital. The letter confirming an outpatient appointment should include details of which wing of the hospital to go to.