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October 2023: Our commitment to keeping in touch and streamlining our waiting lists

We are keeping in touch with our patients more, in particular with patients who have or who are waiting for an outpatient appointment or a procedure.

We are checking with all our patients that they still wish to remain on our waiting lists for a follow up appointment.  We know that some patients are under the care of more than one hospital, or their condition may have improved, and they no longer need treatment.

More information is available here 

Outpatients at St George’s

There are more than 1,000 outpatient clinics at St George’s University Hospitals NHS Foundation Trust each week where patients see doctors or specialist nurses for assessment, diagnosis, advice or treatment. The Trust has a centralised Outpatient Clinic Service which manages appointments on behalf of the majority of the Trust’s clinical services.

Need to change or cancel your outpatient appointment?

You can change or cancel your appointment at St George’s Hospital online via our appointment amendment form

When a GP refers a patient to the hospital, this request is received by the Central Booking Service which logs the referral and ensures all the necessary information is there for the clinical services to decide which clinic a patient should attend. The letter inviting a patient to book an appointment at the relevant clinic and the letter confirming the appointment time are sent out by Outpatient Clinic Service along with a patient information leaflet.

The Outpatient Clinic Service also coordinates the provision of nurses to support the clinics and ensures that a patient’s medical records, referral letter, test results and other relevant information are at the clinic.

Outpatient service survey

Have your say to improve your healthcare

We’re working hard to improve things in our Outpatients department. This means improving your experience as a patient – from getting an appointment at St George’s, to when your GP refers you. We’re looking at areas such as how we communicate with you, your actual appointment and the information and support we give you afterwards.

That’s why we are asking you for your views on specific areas we need to improve. We are trying to build a new-look service that is built around what works best for patients, as well as helping St George’s see people more quickly and efficiently. We would appreciate you taking a few minutes to complete this brief survey, which looks at some specific areas.

Click here to take our online survey!


Clinics are held in a number of different locations across the hospital. The letter confirming an outpatient appointment should include details of which wing of the hospital to go to.