Making, changing or cancelling an appointment

When patients do not attend their clinic appointments, and don’t tell us in advance, it has a huge impact – costing the NHS money, valuable time and also affecting other patients. It means someone else misses out and stops us reducing waiting lists. Please tell us if you are not going to attend an appointment, so other patients requiring hospital treatment can be seen by our medical teams.

How to change or cancel your appointment

• Call us on 020 8725 0007
• Use our online appointment amendment form

We will email you back the next working day, you will also receive a message once the request has been made on line

If you fail to attend your appointment without notifying us beforehand, you could be discharged. This means you will need to return to your GP or Consultant for another referral if you do need to attend a clinic – so you could lose time too.