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We have recently opened a new bookings centre within Neurosciences at St George’s Hospital in order to facilitate a more streamlined and interactive booking experience for GPs and patients requiring the expertise of our service. The booking centre coordinates appointments for the Neurology, Neurosurgery and Chronic Pain services.

 

The new centre is open from 08:00 to 17:00 from Monday to Friday and is staffed by a team working within the Neurosciences directorate alongside clinical staff.

 

The Neurosciences bookings service will always ensure that patient telephone calls are answered promptly and dealt with as quickly as possible. They will also ensure that patients receive clear information regarding the current status of their referral to the department and their appointment booking. If you are contacting the team out-of-hours a voicemail facility is available and the team will respond as quickly as possible.

 

The team also have access to the clinical teams within the department and will escalate any specific concerns or urgent matters relating to patient care to the clinical team as soon as possible. The bookings service are also equipped to provide responsive support for urgent referrals or queries to the Neurosciences teams.