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Saying thank you

We hope that you have a positive experience with us at St George’s maternity.  We want to hear your feedback – in person, by email maternity.experience@stgeorges.nhs.uk or by letter.

We use your feedback to improve our services. We always need users to join the maternity voices partnership. Email us at stgeorgesmvp@gmail.com

Any compliments we receive are sent onto the staff or area they are about, and they are always celebrated, including on our official Twitter account, which can be found here!

Some people like to give small gifts to the staff to express their thanks, and these are also welcome.  Another way to say thank you is by making a donation to the Maternity section of the hospital charity.  Any money we receive this way is used to improve things for women using the unit and for staff.

If you are unhappy with your care

We realise that things don’t always go right and that at times we may fail to meet your expectations.  We always value the chance to learn from these situations and to say sorry when things are not right.  If you have any concerns about any aspect of your care, please contact us by email, phone PALS on 020 8725 2453 or write to Janet Bradley the Director of Midwifery.

If your birth experience has involved medical complications you can talk to a doctor on the ward before you are discharged- please do not hesitate to ask. When you get home you can talk through any issues or questions with your community midwife.

If you you would like to have a birth reflection appointment, our Professional Midwifery Advocates can help or they can book an appointment for you in the Postnatal Clinic led by a Consultant, to answer questions and/or discuss your experiences further.

Maternal and Infant Research

Join our Patient and Public Involvement Group!

Click here to find out more – PPI leaflet