On this page:

Saying thank you

We hope that your experience at St George’s is good.  We love to hear your feedback – in person, by email or by letter.  Any compliments we receive are sent onto the staff or area they are about, and they are always celebrated, including on our official Twitter account, which can be found here!

Some people like to give small gifts to the staff to express their thanks, and these are also welcome.  Another way to say thank you is by making a donation to the Maternity section of the hospital charity.  Any money we receive this way is used to improve things for women using the unit and for staff.


If things go wrong

We realise that things don’t always go right and that at times we may fail to meet your expectations.  We always value the chance to learn from these situations and to say sorry when things went wrong.  If you have any concerns about any aspect of your care, please contact us by email, phone PALS on 020 8725 2453 or write to Janet Bradley the Director of Midwifery.

If your birth experience has involved medical complications you can talk to a doctor on the ward before you are discharged- please do not hesitate to ask. When you get home you can talk through any issues or questions with your community midwife. Later on, if you feel you still have questions the Professional Midwifery Advocates may be able to help or they can book an appointment for you in the Postnatal Clinic led by a Consultant, to answer questions and/or discuss your experiences further.


Covid-19

Our research team are keen to understand how Covid-19 has impacted on pregnancy. Please help us with this by filling in our survey. It should take about 12 minutes to complete.

The data collected is completely anonymous and will be used to improve the information and care that we give to pregnant women and their babies. Click here for the Survey


Healthwatch Wandsworth has also launched a new survey to assess the mental health wellbeing in pregnancy during the perinatal period (which includes pregnancy and the first year after giving birth)

Healthwatch Wandsworth are the independent health and social care champion for people in Wandsworth, run by Wandsworth Care Alliance, and they want to hear from Wandsworth residents about experiences of people who have been pregnant or have given birth in the last 12 months. Alternatively, partners or people supporting someone who has been pregnant can take part.

Please click here to complete the survey

Closing date for this survey: Sunday 17th January 2021

If you’d like to talk through your experience over the phone, please email them to arrange a suitable time to talk.

Get in touch:

Call: 020 8516 7767 between 10am – 4pm Monday to Friday (except for holidays).

Email: enquiries@healthwatchwandsworth.co.uk