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The Adult Hearing and Hearing Aid Service is for adults who have suspected hearing problems. We accept referrals for adults of all ages.

Assessments may be carried out by audiologists and/or audiovestibular physicians. At your first appointment, we will ask you a number of questions regarding your hearing problems and your medical history. We will look in your ears and then do the hearing test.

Where the fitting of hearing aids is required, a range of hearing aids are offered based on what is most appropriate for your needs.  Follow-up care is provided for as long as needed.  Where required, aetiological investigations are also offered to establish the cause of the hearing loss. 

The Audiology Department will provide ongoing aftercare and support with your hearing aid. If your hearing aid provided by us is not working, please arrange an appointment to see one of our team. Please note, the department no longer runs a walk in repair service. For repairs of your hearing aid we now have a designated team member to address your problems.

To arrange this contact our Appointments Coordinator on 0208 266 6363 or alternatively email us on audiologist.appointments@stgeorges.nhs.uk

If you do not wish to make an appointment with us you may drop your hearing aid off with us at either our St Georges Hospital site or Trevelyan House site with the Reception Team. In this instance we will contact you to collect the hearing aids once they have been repaired. Please note, this can take up to 5 working days.

If you require additional support, you may be offered a referral to hearing therapy or the Hearing Aid Masterclass.

Local and national protocols are closely followed with several audits in place to ensure we uphold these standards.

Hearing Aid Masterclass

  • Are you afraid you’ll break your hearing aid trying to do a simple repair?
  • Would you like to learn more about repairing & maintaining your hearing aid(s) independently?

If so, then our Hearing Aid Masterclass is for you. This class is for patients and relatives alike to come and learn more about looking after their hearing aid(s).

What you can expect at the Masterclass

Groups will involve approximately 5 patients alongside their significant others. We encourage you to ask questions so this is a great opportunity to learn more about your hearing aids.

Sessions will last approximately 90 minutes and include topics such as:

  • What to expect from your hearing aid(s)
  • Inserting your hearing aid in your ear
  • How to identify what the problem is? (Troubleshooting)
  • Maintaining your hearing aid(s) yourself at home

If you would like more information, please ask an Audiologist at your next appointment.

Visitor’s Information

Services are offered for the boroughs of Wandsworth, Merton and any other borough for whom we receive referral for specialist advice. Appointments are offered at Lanesborough Wing in St George’s Hospital, as well as at Trevelyan House, Tooting Health Centre and St John’s Therapy Centre.

If you already have hearing aids from St George’s Hospital, for general enquiries you can contact us on 020 8266 6363 or e-mail stgh-tr.audiology@nhs.net to schedule or rearrange an appointment. If you are new to the service, you will require a referral from your GP or other specialist within the hospital. If you are new to us, your appointment is arranged by the central bookings service, who can be reached on 020 8725 0007.

Referrals Process

If you would like to be seen at St George’s Healthcare NHS Trust, we will accept a referral from your GP or other specialists in the hospital.  Your GP can access our e-Referrals Service.

If you have hearing aids from another hospital but want to transfer your care to St George’s, you will need a referral from your GP.

If you have hearing aids from us and you think your hearing has changed, you can request a reassessment. Please note that a reassessment does not mean you will get new hearing aids. We will only issue new devices if the ones you are wearing are more than 5 years old. If your hearing has changed, we will do a test and reset your hearing aids to the new results.  You can refer yourself for a reassessment by speaking to an audiologist in an appointment, or by calling us on 020 8725 1151.