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If you lose your NHS hearing aid(s), there will be a lost aid charge. The charge is £75 for one hearing aid and £100 for two.

There are some exceptions to payment:

  • Hospital In-Patients or those in a Care Home (may be chargeable to the hospital /care home)
  • Patients not capable of looking after themselves(this includes patients with severe physical or psychological problems, severe dementia or under the mental care act)
  • Patients receiving means-tested benefits(this requires written evidence of benefit)
  • Victims of crime where the hearing aid is stolen (this requires a crime number relating to the reported theft to the police of the hearing aid)
  • Patients registered blind/partially sighted
  • Patients receiving end of life care

For those who do not meet above confirmed criteria but otherwise feel there are special circumstances regarding the loss/damage of their device(s), they may appeal by writing to the adult rehabilitation lead at either the departmental address or generic email account audiologist.enquiries@stgeorges.nhs.uk.

Please note that once you have made the payment, a refund cannot be arranged.

A replacement hearing aid can only be given once the payment has been made. Proof of payment will be required before a replacement aid can be issued. Please note cash payments cannot be accepted. Payment should be made to the hospital cashiers quoting reference 1775DAA by phone or online payment only and obtain your receipt reference number by:

  • Calling the hospital cashiers on 020 8725 1632 / 2981
  •   -or-
  • Online Payment:
  • Account name: St George’s University Hospital NHS Foundation Trust
  • Sort Code: 60-21-29
  • Account number: 58305580
  • Reference 1775 DAA

Please note, you cannot purchase spare hearing aids.