Patient feedback surveys
By listening to patients and responding to what they tell us, we can improve the services we provide.
Have you been treated recently?
We want to hear about your experience with us. Please select the survey that applies to your most recent contact with us from the list below.
Postnatal community service survey
You said we did – April 2023
At St George’s, we are committed to learning from feedback to make improvements to the experience of our patients. The table below shows examples of changes that have been, as a result of patient/carer feedback, to make changes, resulting in a more positive patient experience. Please do help us to improve our services by providing your feedback to our teams.
|You said,||We did.|
|It was too noisy to sleep||We have ensured there are stocks of ear plugs available on all the wards for patients.|
|We need to ensure the dignity of our patients||Gowns and/or dignity shorts should be made available to all patients|
|Staff were not always kind||We relaunched the Trust Values last year, and produced a Values Based Behaviour pack for managers outlining the expected behaviours for staff.|
|Carer was not allowed to accompany patient into A&E.||To ensure A&E staff are able to identify carers and support them in accompanying patients, a resource was created and made available for A&E staff ensuring they are confident in the expectations of supporting carers.|
|You were unable to secure an appointment||We released more appointments to minimise the wait time in our imaging department|
|You did not receive a discharge summary or information||Ongoing audits are being undertaken to ensure every patient is discharged with a printed discharge summary and that the discharge checklist is complete.|
|You said a skip was blocking the disabled parking bays.||We had this removed immediately.|
|You said family members were bored during their inpatient stay||We are recruiting for activity co-ordinators to run activities with our inpatients.
We brought back the patient library with scheduled ward visits throughout the week.
|You raised concern about the lack of information given||We have introduced several new leaflets, viewed by our patient partners, to ensure these are useful, helpful and clear for our patients.|
|You said patients should be more involved in services||We have recruited more patient partners to ensure services are involving patients. We ensure the voice of the patient is heard at Trust Board meetings and we invited patients in to discuss their views on the Trust priorities.|
|You said recovery was an ongoing challenge||We relaunched a patient support group, bringing patients together to support each other and to identify ways to further support our patients.|
Friends and Family Test
Each of our surveys above includes a ‘Friends and Family Test’ question, where patients are asked:”Overall, how was your experience of our service?”
This question provides us with excellent feedback that we use with other sources to make improvements or celebrate successes.
St George’s asks this question in all service areas; including A&E, maternity, inpatient wards, outpatient clinics and our community services.