Vast majority of patients recommend St George’s to friends and family
Figures released nationally today from the new Friends and Family Test show that patients who were treated at St George’s University Hospitals NHS Foundation Trust and used the new Friends and Family Test feedback system would recommend the trust.
The latest figures from June record that 583 out of 837 former inpatients are ‘extremely likely’ to recommend treatment at St George’s and 214 are ‘likely’ to.
However, during the same month 10 inpatients said they were ‘unlikely’ or ‘’extremely unlikely’ to do so.
Miles Scott, chief executive, said: “We welcome the Friends and Family Test as an excellent tool in providing valuable feedback on our services. We want to make sure that every patient treated by our clinicians has the best possible experience.
“The test produces information about patient experiences on a ward by ward level, in a way that we didn’t have before. It is fundamental to helping us identify where we need to do better.”
The trust is undertaking a number of initiatives to ensure patients experience high quality care at St George’s:
- We have changed the uniforms of our senior ward staff so that patients can quickly and easily identify who is in charge during their stay
- Our ‘intentional rounding’ scheme has been rolled out across the trust, which ensures patients are seen and monitored regularly by clinical staff
- Mixed teams of staff and patient representatives regularly visit wards to check the trust’s values are being upheld by staff.
Notes to editors
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About St George’s University Hospitals NHS Foundation Trust
St George’s University Hospitals NHS Foundation Trust is one of the largest healthcare providers in the UK. Its main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. As well as acute hospital services, the trust provides a wide variety of specialist and community hospital based care and a full range of community services to children, adults, older people and people with learning disabilities. These services are provided from Queen Mary’s Hospital, Roehampton, 11 health centres and clinics, schools and nurseries, patients’ homes and Wandsworth Prison.
St George’s Hospital, Tooting, is one of four major trauma centres and one of eight hyper acute stroke units for London.
The trust is an accredited centre of excellence for trauma, neurology, cardiology, cancer and blood pressure services, and the national centre for family HIV care and bone marrow transplantation for non-cancer diseases.
For more information, visit www.xstgeorges.nhs.uk