Compliments and complaints

Our hospitals are committed to providing safe and compassionate care and we welcome your views on the services and care provided by St George’s.

We need to know what we are doing well, but also what we can do better so that those things can be improved to best meet patients’ needs.

If you would like to make a compliment or complaint about any aspect of our service please email:

You must read the trust’s email correspondence disclaimer before using this service]

Alternatively you can write to us at:

Complaints and Improvements Department
St George’s Hospital
Blackshaw Road
SW17 0QT

You can also call us on: 020 8725 1609

For more complaints accessible options, including BSL, see below

Have you been treated recently? Fill out a feedback survey

You can also fill out a feedback survey if you have been treated at St George’s recently.

Click here for our list of surveys.

Further information

For further information please download one of our helpful leaflets explaining how the NHS complaints process works:

The NHS Complaints Procedure

Following investigation

Management of complaints flow chart

St George’s complaints policy

You can also give us your comments and suggestions via our Patient Advice and Liaison Service ‘Help Us To Help You’ leaflet. 

If you have a new concern which requires immediate attention please contact the Patient Advice and Liaison Service (PALS) team.

Complaints and feedback in BSL and Easy Read formats

We are committed to providing an inclusive and accessible platforms for all our patients and visitors. Below are a range of options to ensure everyone can share their experiences with us.

NHS complaints process and tips in BSL

Easy Read

View the complaints process in the NHS in Easy Read format

NHS England complaints information for BSL and Easy Read users: 

View how to make a complaint to NHS England in Easy Read format

Equal access to services

Organisations have legal and statutory duties to ensure that children, young people and adults have equal access to services. This means providing specific support to people and families to ensure they are not disadvantaged by issues relating to disability. These simple principles can help organisations and practitioners meet their duties and improve how they deal with feedback, concerns and complaints in health care, social care and education for autistic people, people with a learning disability and families.

More information can be found here.