Queen Mary’s Hospital gain JAG accreditation
The Endoscopy Unit at Queen Mary’s has recently been awarded JAG accreditation which is an accreditation awarded to endoscopy departments that are able to demonstrate a safe, patient centred and efficient service.
Paul Alford, divisional chair at Queen Mary’s commented saying: “I was delighted to be able to hear directly from the JAG assessment team their appraisal of our services at Queen Mary’s Hospital. The entire service deserves recognition and I’d like to thank them for their outstanding work in respect of the care to our patients. Lucy Titheridge, the general manager, was individually and specifically mentioned and I want to thank her for leading the service with such skill and expertise.”
The team all worked exceptionally hard to achieve this accreditation and were praised for having:
- a caring and professional patient centred endoscopy team
- a passionate general manager who is very involved and knowledgeable about all aspects of the endoscopy unit.
- an established and empowered nursing team who are enthusiastic and passionate about good patient care, demonstrated by excellent morale and long service at the hospital
- a clean and modern environment that helps create a positive experience for patients who use the service
- high quality clinical care as demonstrated by the results of recent audits
- a strong philosophy of continual improvement of care by learning from audits and patient feedback.