Enhanced Primary Care Hub at Queen Mary’s

The enhanced primary care hub at Queen Mary’s Hospital is here for anyone with injuries such as burns, sprains, broken bones, cuts, bruises and wounds. The hub has been established as the previous urgent treatment centre (formerly known as the minor injuries unit) was suspended as it was not possible to run it under strict Covid-19 guidelines.

The service offers appointments with Emergency Practitioners as well as GP’s, specialised in assessing and treating minor injuries and minor illnesses.

Adults and children over the age of two years old can be seen by appointment only seven days a week from 8am to 8pm. To book an appointment to see an Emergency Practitioner, please call 0208 725 0120.

Your telephone call will be answered by a navigator who will make sure you are suitable for the service and will book you an appointment where possible. Appointments can also be made through some local GP surgeries and through NHS 111. There is an on-site GP at EPCH, with access to GP appointments through 111 or your local GP practice.

Given this service is via appointment only, please arrive on time. Unfortunately, we may not be able to see patients who arrive late past their appointment time and your appointment may be required to be rescheduled. We advise that you contact the service if you are unable to attend your appointment or you may arrive late.

More information can be found here.

People should not attend Queen Mary’s Hospital if they have Covid-19 symptoms, are self-isolating or have tested positive for Covid-19. Instead, ring NHS 111 or 119.

Is it an emergency?

An emergency is a critical or life-threatening situation like loss of consciousness, severe chest pain, heavy blood loss or serious accidents.

In an emergency visit your local Emergency Department or dial 999 or 111.