People with injuries such as burns, sprains, broken bones, cuts, bruises and wounds can continue to be seen conveniently and locally at Queen Mary’s Hospital, Roehampton, as a pilot urgent care service is extended for a further six months.

The service offers appointments with emergency practitioners (nurses, physiotherapists and paramedics) as well as GPs. Adults and children over two can be seen by an emergency practitioner seven days a week, from 8am to 8pm.

The previous urgent treatment centre at Queen Mary’s was suspended last year because it was not possible to run it under strict Covid-19 guidelines. A new pilot service opened in December, which has adapted the service giving people access to GPs and emergency practitioners with appointments available for booking in advance by calling NHS 111.

To make it easier for people to access the service, emergency practitioner appointments may now be booked by calling a dedicated number – 020 8725 0120. Anyone calling this number will be assessed to make sure they are suitable for the service and given an appointment.

People should not attend Queen Mary’s Hospital if they have Covid-19 symptoms, are self-isolating or have tested positive for Covid-19. Instead, ring NHS 111 or 119.

People with suspected life-threatening conditions, such as a heart attack or stroke, should call 999 immediately.

Dr Nicola Jones, GP borough lead for Wandsworth said: “We want to make it easy and convenient for people to receive health care for minor injuries and illnesses – whether a burn, sprain, broken bone or earache. After listening to the views of local people, we’re extending this pilot scheme with a new phone number, so people can talk directly to a nurse, paramedic or physio and be seen quickly and locally in Roehampton.”


  • People can call the emergency practitioner service from 8am to 8pm, seven days a week on 020 8725 0120 or they can call NHS 111.
  • GP appointments at Queen Mary’s can still be booked by calling NHS 111 or your own practice.