Help with travel costs

If you are on a low income or benefits you might be entitled to reclaim your public transport costs to and from the hospital under the Healthcare Travel Cost Scheme.

You will need to bring the following to the hospital cashier in the Grosvenor wing entrance:

  • proof that you are getting Income Support, Income Based Jobseeker’s Allowance, Pension Credit Guarantee, a valid NHS Exemption certificate, a valid HC2 certificate or proof that you are a war pensioner and the treatment is for your accepted disablement. You may also be entitled to partial help if you are named on a valid HC3 certificate.
  • proof that you attended your appointment. You’ll need to ask the clinic or ward staff to give you a signed travel claim form.
  • proof of your travel costs (for example: bus, tube or train tickets, or petrol receipts). You will get your receipts back before you leave hospital.

The Trust will base any refund on what would have been the cheapest suitable mode of transport for your circumstances, which can include your age, medical condition or any other relevant factors.

In most cases this will be public transport.

In limited circumstances, the Trust may reimburse other forms of transport such as taxi costs where this is appropriate.

The Trust requires that you agree this in advance in writing with the hospital (clinical service) before you travel.

Please visit the hospital cashier or call 020 8725 1632 if you need more information.

Full details of the Healthcare Travel Cost Scheme including eligibility and what transport can be used and refunded can be found on the NHS UK website.  A link is provided further below:-

Other useful links

Transport for London Journey Planner

NHS UK website – Help with Health costs – Healthcare Travel Costs Scheme (HTCS)