Patient transport

We are committed to making sure hospital transport is available to those whose medical condition makes it impossible for them to travel to and from hospital by any other means.

Find more information about public transport and car parking

Non-emergency patient transport at St George’s Hospital, Queen Mary’s and St John’s Therapy Centre

Our non-emergency patient transport service helps certain patients travel to and from the hospital. This service is designed for patients with specific health conditions or mobility needs.

How do you qualify?

Eligibility for our patient transport service is based on and determined by healthcare professionals like doctors, nurses, or therapists. Your needs are also assessed by our Patient Transport Assessment and Booking Team, who follow Department of Health guidelines.

If eligible, your GP will mention this when referring you to the hospital.

Transport for follow-up visits is arranged alongside your appointment scheduling.

To learn more or book transport, please call us at 020 8725 0808.

Bringing someone along

If you require assistance that our ambulance crew can’t provide, such as help due to visual impairment, communication barriers, or constant care needs, you’re welcome to bring someone with you.

Children under 16 and individuals under certain care acts must be accompanied.

Travel Cost Support

If you’re on a low income or receive benefits, you might be eligible to get your public transport costs reimbursed through the Healthcare Travel Cost Scheme.

For details, speak to our hospital cashier at 020 8725 1632, or check out the Department of Health’s leaflet HC12.

You can also call 0845 850 1166 for more information.

Reimbursing Your Travel Costs

Patients receiving benefits like Income Support, Job Seekers’ Allowance, Pension Credit, or part of the NHS Low Income Scheme may get travel costs reimbursed.

How to claim: Pick up a travel expense claim form from any clinic or department, get it signed, and take it to the Cashier for petty cash reimbursement.