Before your appointment you will receive a letter telling you which hospital or health centre you have to go to.  If your appointment is at St George’s Hospital, your letter will tell you which wing you need to go to.

You should receive a map with your letter that will show you the nearest entrance point for the wing or health centre you need to go to.  When enter the building you will find more detailed signs directing you around the site.  If you are not sure where to go, go to one of the reception desks or ask a member of staff for help.

At St George’s and Queen Mary’s Hospitals there are volunteers who are also available to you find your way.  All volunteers wear an identification badge.  At St George’s Hospital the volunteers wear burgundy (dark red) blazers, sweatshirts or waistcoats, and at Queen Mary’s Hospital the volunteers wear blue sashes.

Change my appointment

If you need to change or cancel your outpatient appointment or update your contact details, please fill out and submit the form below. We will contact you to confirm the changes.

We aim to answer all requests within 24 hours of submission.

Change Your Appointment

Waiting for your appointment date

We do our best to see you as quickly as possible and to keep to appointment dates. If your condition seems to be getting worse while you are waiting to come to hospital, please see your GP.

Unable to make your appointment?

By missing your appointments and not telling us in good time, you could put your own health at risk and make others wait longer.

If you cannot attend, please let us know by phoning 020 8725 0007, this line is open from 08.00 to 17.00. We can give your appointment to another patient and we can rearrange yours.

If transport has been arranged for you and you cancel or change your appointment, it is essential that you contact the patient transport assessment booking (TAB) team on 020 8725 0808.

Cancellation by us

We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we are sorry for any inconvenience caused an will arrange a new date for you as soon as possible. Please note that the hospital cannot reimburse you for any costs incurred as a result of a cancellation.

Questions you might like to ask in your appointment:

Here are some suggested questions to ask.

This page from the NHS is also available as an easy read version, in other languages and in large print

I’m an overseas visitor – will I have to pay for my treatment?

Yes, the NHS charges overseas patients, unless they are exempt. Clinic staff or the overseas patients department on 020 8725 3439 can advise you about this.

Please help us improve our services and reduce missed appointments

We are working hard to improve Outpatients services. When patients miss an appointment without telling us, it costs the NHS time and money, and it means another patient misses out. That’s why we ask people to let us know as soon as possible if they need to cancel an appointment. We also want to know more about the reasons for missed appointments so we can improve how we do things and make it easier to cancel or re-arrange appointments. Please help us by completing this short survey.