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Patients

woman visiting relative in hospital

Visitors

This section gives you the information you will need if you are visiting someone in hospital.

View the relevant section using the following list:

Visiting patients

Visitors are welcome, but it is also very important to the health and recovery of patients that they have plenty of time to rest. Therefore we ask that friends and family take note of the visiting times on wards. These are usually 15.00 to 20.00 hours though this can vary between wards. Most wards also have protected mealtimes to allow patients to eat their meals without disruption. Visiting may not be allowed during these times unless the patient requires help with feeding. Please speak to the ward manager if you have difficulty with these times. Due to limited space most wards keep the number of visitors to two per patient at any one time.

Inpatients can receive telephone calls. To contact them you can either:

To send cards and letters to an inpatient please send them to:

Patient Name
Ward
Wing
St George’s Hospital
Blackshaw Road
Tooting
London SW17 0QT

You should put your name and address on the back of the envelope, in case the patient leaves hospital before the letter arrives.

Please note that flowers and plants may not be allowed on some wards for infection control or general housekeeping reasons.

How do I get to St George’s Healthcare?

We may have sent you a leaflet Travelling to St George’s Healthcare. If you would like a copy and did not receive one, please telephone the number on your letter and ask for one. You can also download a version from www.stgeorges.nhs.uk/findstgeorges.asp

If you need assistance on arrival, please tell the reception staff. They can arrange for a porter to help you, though please understand you may have to wait for this.

Non-emergency patient transport - this is the ambulance service that transports some patients to and from hospital. It is only provided for patients who have very specific needs. A patient’s needs will be reviewed each time they come to hospital.

Patients are assessed by the patient transport assessment and booking team (TAB). The assessment is based on Department of Health guidelines. Please call 020 8725 0808 (minicom 020 8725 1177) for more information.

By car – there are drop off and collection points outside most of the hospital’s wings. There are two visitor car parks with entrances on Blackshaw Road. The charges are paid on exit and are currently (as of March 2010):

Please allow plenty of time for parking as the car parks can get busy. If you have not found a parking space within 15 minutes of going into the car park, you will be able to exit free of charge.

St George’s Healthcare NHS Trust operates a civil penalty parking notice scheme on the St George’s Hospital site. Please check sign for parking restrictions.

Blue badge holders may park free in:

By bike – there are bike racks located at each entrance.

By tube – Tooting Broadway underground station on the Northern Line is ten minutes walk from the hospital’s main pedestrian entrance on Effort Street.

By bus – bus routes 493 and G1 enter the grounds of St George’s Hospital. Several other bus routes serve roads within a short walk of the hospital:

Low-floor, wheelchair accessible buses run on all routes.

You can view the Transport for London Leaflet for our bus routes here.

Facilities for visitors

Toilets

Toilet facilities can be found close to each outpatient clinic and department as well as on each ward. We also provide a disabled toilet on the ground floor of Grosvenor Wing.

Mother and baby changing room

This can be found on the ground floor of Grosvenor Wing.

Telephones

Pay telephones are available in the main entrance corridor of Grosvenor Wing and in all other wings. If you need to take a minicab, a free-phone line to a local minicab firm is also situated in Grosvenor Wing, just opposite the Information desk.

Shops

There are a number of retail outlets. The main entrance in Grosvenor Wing has a M and S Simply Food store and cafe and Whistlestop.

Refreshments:

ingredient logorestaurant (Lanesborough Wing)

M&S café

Lanesborough Wing outpatient café

St James Wing outpatient café

ingredients logorestaurant (Atkinson Morley Wing)

Peabody’s

Safety information

Smoking is not permitted in any buildings or grounds owned by St George’s Healthcare NHS Trust.

Help and advice are available to smokers who attend St George's Healthcare. The hospital buildings and grounds are smoke free. We offer nicotine replacement therapy to inpatients who smoke and will encourage continued abstinence from smoking by referring smokers to their local NHS Stop Smoking Service on discharge from hospital.

Smoking increases the risk of complications for patients undergoing surgery, both from an anaesthetic risk and post-operative complications. Additionally delayed wound and bone healing often lead to longer periods in hospital. To have the greatest chance of reducing these risks, we recommend that patients stop smoking as soon as possible prior to surgery.

For more information about help and support to quit smoking:

If you hear a fire alarm, please follow the instructions of the staff. Green signs show the way to fire exits.

Mobile phones can interfere with sensitive equipment in some areas of the hospital – please look out for the signs. Please also be considerate and switch them off or on silent while you are in the clinics and wards. Please do not use camera phones in the hospital.

Aggression - we have a zero tolerance policy. This means that violence and aggression is not acceptable to patients, visitors or staff.

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