Go paperless with My Care
We’re pleased to offer a more efficient and eco-friendly way to manage your healthcare – going paperless! You can easily switch to paperless communication through our patient portal.
We know that many of our patients would prefer to receive communications digitally rather than by paper. As part of our commitment to sustainability and listening to our patients, we can now offer you the ability to receive all your hospital communications digitally through the My Care Patient Portal.
If you have previously opted into paperless letters, this function activated automatically on November 26 2024. Please note, there may be times when you still receive a paper letter as we transition all clinical services across to the new system.
If you need help or support, please visit My Care Help Centre
How to go paperless with My Care
New users: Set your paperless preferences during registration
When registering for the portal, you’ll be prompted to select your paperless communication preferences.
Simply choose Paperless Letters during the registration process to receive all future documents digitally. You can update your preferences at any time by following the process below.
Existing users: Update your paperless preferences
Open the My Care app and sign in to your account.
2. Navigate to Account Settings
- Tap on the ‘Account’ option located in the navigation bar at the top of the screen.
3. Select ‘Letters’
- In the account settings menu, select the ‘Letter Delivery’ option.
4. Choose ‘Paperless Letters’
- Under ‘Mode’, select ‘Paperless Letters’ from the available options.
5. Update Your Preferences
- Tap ‘Change’ to modify your settings.
6. Confirm Your Paperless Preference
- Toggle the option to ‘Yes, go paperless’ to confirm that you want to receive communications digitally.
Once you complete these steps, you’ll receive all future communications and documents electronically, saving you time and helping reduce paper waste.
Need Assistance?
If you encounter any issues or need help updating your preferences please visit My Care Help Centre