Help and advice
Have a question about your appointment or care?
If you need assistance about your appointment, please contact the Central Booking Service on 020 8725 0007 who can resolve booking, cancellation and rescheduling issues (Please note PALS does not have ability to book or reschedule appointments)
If your enquiry is relating to an inpatient ward at either St George’s Hospital or Queen Mary’s Hospital, please speak to the relevant Ward Sister or Matron in the first instance as they may be able to assist and resolve the issue quickly. If you can’t reach them, the Patient Advice and Liaison Service (PALS) is here to help.
How PALS can help
PALS supports patients, families, and carers with:
- Information about hospital and community services
- Addressing concerns, comments, or compliments about services
- Resolving issues quickly, or directing you to the right service
- Guidance on the formal complaints process and advocacy services
Contact PALS
Email: pals@stgeorges.nhs.uk
Phone: 020 8725 2453
Available Monday to Friday (excluding bank holidays)
Walk-in Service (St George’s Hospital, Ground Floor, Grosvenor Wing):
- Monday to Wednesday: 10am – 4pm
- Thursday to Friday: 10am – 2pm
We recommend you check the website for any adjustments to our walking hours before attending.
Need More Help?
If your issue isn’t resolved on the ward or in a department, PALS will either help you or connect you with the right person. They can also assist with the complaints process.
Out of PALS Service Hours?
If you have an urgent concern regarding a current inpatient outside these hours, please call 020 8672 1255 and ask the switchboard to contact the Clinical Site Manager.
Concerns About PALS Support?
If you’re not satisfied with PALS, contact the Patient Experience Manager.
PALS Office Address
St George’s Hospital, Blackshaw Road, London, SW17 0QT
Email: pals@stgeorges.nhs.uk
Resources
