Lost in Translation is the second episode of series 26 of 24 Hours in A&E. This episode explores the ingenious techniques the medical staff at St George’s use to communicate complex information to their patients. We see how they transcend every obstacle from dealing with dementia patients to language barriers.

49-year-old Nasly is brought into A&E with DKA, a life-threatening complication of diabetes. Her son, Felipe, rushes to be by her side. We learn about Nasly’s struggle as a single mother in Columbia and her eventual move to London in search of a better life.

72-year-old Charlie is rushed into A&E with severe chest and back pains. His complicated medical history sets a challenge for the medical staff at St George’s. We hear from Linda, Charlie’s wife and his daughter, Louise, about Louise becoming a mum at 17, and how Charlie helped her when she was most in need.

Meanwhile, we join Emergency Nurse Practitioner Alison on a busy shift. She explains how her parents’ life in Iran and the struggles they faced during the revolution influenced her to go into medicine.

Filmed during the autumn of 2020, the RTS award-winning documentary returns following patients treated in the same 24-hour period at St George’s in south west London. The hospital has one of the busiest A&E departments in Britain – a place where stories of life, love and loss unfold every day.