At St George’s we share a vision of improving the health of our patients and local community. We keep patients at the heart of everything that we do with our values designed to inspire our staff:

• Look after our patients as we would like to be looked after ourselves
• Set ourselves high standards and be open to new ideas
• Be professional in our approach and in our appearance
• Promote and share best practice

• Anticipate and respond to patients’ and carers’ concerns and worries
• Support each other under pressure and consider the impact of our actions on others
• Help people find their way if they look unsure or lost
• Smile, listen and be friendly

• Have patient safety as our prime consideration
• Be responsible for ensuring good patient experience
• Use resources wisely
• Challenge poor behaviour in others
• Learn from experience including our mistakes
• Say sorry when things go wrong

• Keep patients, families and carers involved and informed.
• Protect patients’ dignity and confidentiality
• Wear our name badges, introduce ourselves and address people in a professional manner
• Respect colleagues’ roles in patient care and experience
• Value and understand the diversity of those around us

Our values awards invite all staff, patients and public to nominate an individual member of staff or team who they feel demonstrates our values.

In March this year Ediscyll Lorusso, a Thromboprophylaxis Clinical Nurse Specialist at St George’s was touched to find Miles awarding her after she had received several heartfelt nominations from her patients:

“Every so often, users of services have the good fortune to meet a person who goes the extra mile to provide a service. Edie of one of those. Nothing is too much trouble for her.

“She is probably one of the kindest nurses we have come across at St George’s. She is the consummate professional with an obvious concern for all, that is staff and patients.

“Of crucial importance she not only listens but actually hears what is being said to her. She goes about her work in a quiet, dignified way. There is nothing brash about her. She looks fresh in appearance and if she is stressed, does not show it and concentrates on the task in hand.”

After receiving the award Edi said: “The award was unexpected and I feel considerably humbled.

“When the Chief Executive explained the intention of his visit to the clinic but then started reading the patients nominations I was very shocked.

“What makes this award so meaningful is that it comes directly from the patients that I have looked after. Also, the patients comments just reminded me/ us that we should not underestimate the value of smile, touch and the time to listen.”