Home > Contact and find us > Planning your journey

Planning your journey

Within this section, you will find helpful tips on how to plan your journey to hospital, as well as useful information on help with travel costs and travelling to hospital by ambulance.

Detailed instructions on how to find each of our sites:

If you have had any problems getting into or around any of our sites you can use our access feedback form to let us know what we can do to improve access.

Help with travel costs

If you are on a low income or benefits you might be entitled to reclaim your public transport costs to and from the hospital under the Healthcare Travel Cost Scheme.

You will need to bring the following to the Hospital Cashier in the Grosvenor Wing entrance:

  • proof that you are getting Income Support, Income Based Jobseeker’s Allowance, Pension Credit Guarantee, a valid NHS Exemption certificate, a valid HC2 certificate or proof that you are a war pensioner and the treatment is for your accepted disablement. You may also be entitled to partial help if you are named on a valid HC3 certificate.
  • proof that you attended your appointment. You’ll need to ask the clinic or ward staff to give you a signed travel claim form.
  • proof of your travel costs (for example: bus, tube or train tickets, or petrol receipts). You will get your receipts back before you leave hospital.

Please visit the Hospital Cashier or call 020 8725 1632 if you need more information.

Transport for London Journey Planner
www.tfl.gov.uk/journeyplanner

London Travel Information
T: 020 7222 1234

TfL Textphone
T: 020 7918 3015

MiniCom:
T: 020 7918 3015

BBC Ceefax:
Page 436

ITV Teletext:
Page 164

Website
www.tfl.gov.uk