From: Katie Cusick

Sent: 01 November 2012 22:09

To: Brendan McDermott

Cc: Gayathri Sivapalan; Hazel Gleed; Claire Copland

Subject: Pain Management Programme patients staying at the Holiday Inn

Attachments: St Georges Holiday Inn Draft Contract for PMP Accommodation - Draft 3.doc

Dear Brendan

I just wanted to alert you to the fact that Neuro has a new contract with the Holiday Inn, South Wimbledon to provide accommodation to some of our Pain Management Programme patients who attend the Pheonix Centre on a daycase basis over a three week period.

While we pay for the patients’ accommodation we are very clear that we are not responsible for their activities at the hotel and our contract with the hotel states this. Thus, if there were to be any issues e.g. patients misbehaving this should be for the hotel to resolve with the patient. If there are any medical issues with the patients while they are at the hotel, they should be treated like any other member of the public and access healthcare services as appropriate i.e. GP, A&E etc.

I attach a copy of our contract with the hotel and the information given to patients.

If you have any questions or require further information, please do not hesitate to contact me.

Hazel – I have copied you in but I am not sure there is any need to circulate this to on-call managers.

Best wishes

Katie Cusick

General Manager for Neurosciences