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How do I get referred?

If you are a patient looking to get referred, then please make an appointment with your GP or relevant consultant, who can arrange a referral. We do not accept self-referrals.

If you are a GP looking to refer into our service, please click here for our single point of access form.

If you are referring from within St George’s University Hospitals NHS Foundation Trust, then please refer via iClip or via our internal referral form here

You will receive your appointment either via letter or text message.

How is my referral processed?

Once received, the referral is reviewed and prioritised by a physiotherapist to determine the level of urgency of the condition. The level of urgency will determine when the appointment is.

During the Covid-19 outbreak, the initial consultation will be via telephone wherein your physiotherapist will ask you various questions regarding your condition and past medical history. This initial consultation will determine whether further telephone consultations will be needed to manage your condition. In some cases, online video or indeed face-to-face consultations may be deemed necessary. Please read our information page before attending the service or sending any referrals.

What are your opening times?

We operate Monday to Friday with appointments primarily available between 8.30am and 4.30pm. In some instances, appointments between 7.00am and 7.30pm may be available.

Where are the clinics held?

We provide appointments at St Georges Hospital, St John’s Therapy Centre, and Queen Mary’s Roehampton. Please see our welcome page for exact locations.

What will happen at the first appointment?

Your appointment may last approximately 30 minutes, so please allow this amount of time for your visit. If you have been scheduled for a face to face appointment, please arrive on time. If you are late, we may not be able to see you as this can cause delays for patients who have appointments after you. Due to the need to practise social distancing within the waiting area, please do not arrive more than 5 minutes early.

A member of our physiotherapy team will ask you questions about your condition and function. You will also be asked about your past medical history, medications and social history as this information may be pertinent to our management. We will then ask you to demonstrate certain movements and perform certain tests to determine the cause of your symptoms. This may take more than one session to complete.

As this is a teaching hospital, students supervised by qualified staff might be involved in your care. It is valuable training for students and does not affect the quality of your treatment, but please tell us if you do not want students to be present or involved. We will always respect your wishes.

Do I need to bring anything to my  appointment?

We often need to see the area of your symptoms, so it is useful to wear appropriate clothing such as shorts for a knee or ankle problem, or a vest top for a neck or shoulder problem. If you would prefer to remain fully clothed, please ensure you tell your therapist. You may also request a chaperone. You can bring one relative or friend with you to act as a chaperone if you wish. Please do not attend with more than one other person due to social distancing in our waiting area.

Whilst it is not imperative, it can be useful to bring a list of any medication you are taking and any other relevant hospital documentation relating to the condition.

What if I am unable to attend my appointment?

Please let us know at least 24 hours before your appointment.

You can reschedule your appointment in the following ways:

  • Telephone via central booking on 0208 725 0007
  • Via the Trust website here
  •  Using the prompts in the relevant text message

If you do not come to your appointment and haven’t contacted us, we may discharge you back to your referring doctor.