How to access care and how we are continuing care

You should only call 999 if it is a medical or mental health emergency (when someone is seriously ill or injured and their life is at risk).

If you need care, but it isn’t an emergency, there are a number of options available…

If you have an urgent healthcare need but it isn’t an emergency, contact NHS 111 online as your first port of call, as this service can quickly advise you where to go and what to do next.

Your local pharmacy can also provide advice on minor health concerns from skin rashes to earaches and flu. Many pharmacies open late and no appointment is needed.

Contact your GP surgery for appointments about illnesses or injuries that won’t go away. Many GPs offer an out of hours service, as well as GP hubs being available in Wandsworth and Merton offering appointments 8am – 8pm, bookable via your usual GP surgery.

Urgent care is available at Queen Mary’s in Roehampton via the South West London GP led urgent care service which offers bookable appointments with GPs, nurses and paramedics for minor illnesses and injuries. This is not a walk-in service and you must call to book an appointment in advance by contacting 020 8725 0120.

For further information on the care available in Wandsworth, including 24/7 mental health support, see our ‘know where to go’ leaflet.

How to stay well this winter

The best way to protect yourself, your loved ones and the NHS this winter, is to get your flu and Covid vaccines. You can find more information and book them here.

If you take regular medication, please ensure that you have enough to last you over the bank holiday period or get your repeat prescription in advance. Similarly, if you receive care or treatment from a particular team, please contact them if you need support or advice.

Please regularly check in on vulnerable family, friends and neighbours who may need additional support throughout the colder weeks.

Keep warm by wearing additional appropriate layers for the colder weather and maintaining a warm home or accessing community ‘warm spaces’ in Wandsworth here and Merton here.

You can also access community support in Wandsworth by calling 020 3880 0366 or in Merton by calling 020 8066 4086.

You can keep up to date with the weather forecast by checking the Met Office’s website here.