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Use NHS e-Referral Service to arrange or change your appointment

Book Your Appointment through the NHS e-Referral Service

If your GP has referred you, you can use the NHS e-Referral Service (e-RS) to choose the place, time and date for your first appointment.

Your GP can book it while you’re at the surgery, or you can book yourself:

  • book online using the appointment request letter your GP gives you
  • phone the NHS e-Referral Service line on 0345 608 8888 (open Monday to Friday, 8am to 8pm, and on weekends and bank holidays from 8am to 4pm)

 

Need More Time?

You have the right to explore your options before booking. If you decide to wait, you’ll receive an appointment request letter with your Unique Booking Reference Number (UBRN), NHS Number, and a list of hospitals or clinics to choose from.

 

Booking Your Appointment

You’ll get a password to book your appointment online or by calling NHS e-Referral Service line at 0345 608 8888.

With the NHS e-Referral Service, you can:

  • Manage appointments around ongoing treatments.
  • Fit appointments into your daily schedule.
  • Coordinate with your carer’s availability.
  • Check your referral status, or change/cancel appointments anytime.

NHS e-Referral Service will also give you the ability to:

  • plan and manage your appointments around any existing appointments if you are currently undergoing treatment.
  • fit your treatment in with your other commitments, at home and at work.
  • choose appointments that fit in with your carer’s schedule.
  • check the status of your referral and change or cancel your appointments easily either over the phone or online.

Book online or login to change your e-RS appointment

Or call the Telephone Appointments Line (TAL) on 0345 608 8888

For more info on how to schedule, re-book, and cancel your appointments using the NHS e-Referral Service check out our Patient Guide to eRS

 

Please help us improve our services and reduce missed appointments

We are working hard to improve Outpatients services. When patients miss an appointment without telling us, it costs the NHS time and money, and it means another patient misses out. That’s why we ask people to let us know as soon as possible if they need to cancel an appointment. We also want to know more about the reasons for missed appointments so we can improve how we do things and make it easier to cancel or re-arrange appointments. Please help us by completing this short survey.