High standards in a number of clinical areas at St George’s University Hospitals NHS Foundation Trust, including mortality and infection rates, are demonstrated through the trust’s 2011/12 Quality Account, which published at the end of June.

An annual document, the Quality Account examines information relating to quality at the trust, allowing the Board and the public to identify where the organisation performs well and where improvement could be achieved. Hosted on the trust’s website, the report is accessible in formats for iPad and Kindle, and is optimised to view on mobile devices, such as iPhones and tablets.

Chief executive Miles Scott said: “The quality of care we provide is one of our greatest responsibilities and is at the heart of all that we do. Our patients can be confident that the care we provide at St George’s is of a high standard, which is clearly shown throughout our 2011/12 Quality Account.

“We have ranked among the trusts with the lowest mortality rates in the country for several years and our outstanding performance in relation to infection control in recent years has continued, with only one MRSA blood stream infection recorded for the whole of 2011/12.

“Our ongoing drive to improve quality has also been endorsed by the Care Quality Commission, the independent regulator of health and social care in England, who visited St George’s Hospital in May 2011 and assessed the site as compliant against their performance standards.

“Staff throughout the trust are committed to maintaining the high standards we have set as well as making improvements where these can be achieved. This Quality Account aims to demonstrate the measures we are taking to improve the quality of patient care and services we provide.”

You can read the Quality Account 2011/12 on the trust’s website

Readers can leave comments on the website, or feedback views to the communications team via email at communications@stgeorges.nhs.uk. All feedback will be used in planning for next year’s publication.


Notes to editors

For more information, please contact the Communications Unit on 020 8725 5151 or email communications@stgeorges.nhs.uk. Outside working hours, please page us by calling 0844 822 2888, leaving a short message and contact details for pager SG548.

About St George’s University Hospitals NHS Foundation Trust

  • St George’s University Hospitals NHS Foundation Trust is one of the largest healthcare providers in southwest London. Its main site, St George’s Hospital in Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. As well as acute hospital services, the trust provides a wide variety of specialist and community hospital based care and a full range of community services to children, adults, older people and people with learning disabilities. These services are provided from Queen Mary’s Hospital, Roehampton, 11 health centres and clinics, schools and nurseries, patients’ homes and Wandsworth Prison.
  • St George’s Hospital, Tooting, is one of London’s four major trauma centres. In 2011/12 the emergency department at St George’s Hospital treated an average 447 patients each day, with 95.06 per cent of patients being admitted, transferred or discharged within four hours.
  • St George’s Hospital is one of eight hyper acute stroke units in London. The trust’s stroke services were rated as the best in the country by the National Sentinel Audit 2010, and in the top four in 2011.
  • St George’s Hospital has one of the biggest and busiest of the eight heart attack centres in London. The heart attack centre at St George’s Hospital was rated as having the best response rate for treating heart attack patients in London in the 2012 Myocardial Ischaemia National Audit Project (MINAP).
  • The trust is an accredited centre of excellence for trauma, neurology, cardiology and cancer services, and the national centre for family HIV care and bone marrow transplantation for non-cancer diseases.
  • In 2011 the trust was named by the Dr Foster report for the Department of Health in the group of trusts with the lowest mortality rates in the country. The trust was one of only 14 in the country to have statistically significant lower than expected mortality rates.
  • The trust passed all national cancer treatment and diagnosis targets in 2011/12, improving the prospects for thousands of cancer patients.
  • In April the trust reported its lowest ever infection rates, with a 95 per cent reduction in MRSA over the last five years and only one MRSA bacteraemia (blood stream) infection in 2011/12.
  • The 2011 Care Quality Commission (CQC) national inpatient survey has confirmed that the trust is achieving results expected of a major healthcare provider, ranking ‘about the same’ as similar trusts in the country in all 77 survey questions.
  • The trust has returned a financial surplus for the last five years and has no historic debt. This has allowed the trust to invest in front line services and estate and facilities development, including the recent redevelopment of the A&E unit, the opening of a state-of-the-art regional breast cancer screening centre, and the development of a new pre-operative care centre. The trust is also developing state-of-the-art neurorehabilitation services at St George’s and Queen Mary’s Hospitals.