General information for patients

Routine planned operations and outpatient appointments, plus diagnostic tests

On 23 December 2020, we announced changes to routine planned operations and outpatient appointments. This is due to the Covid-19 pandemic, and the pressures on our services at present.

This means that:

  • We have paused all routine planned operations until the end of January 2021. Urgent and emergency operations and procedures (including for cancer) will continue to go ahead as normal.
  • We have paused all routine outpatient and follow-up appointments until the end of January. This also applies to virtual outpatient appointments.

Urgent outpatient appointments and diagnostics (including MRI, CT, ultrasound, echocardiography and endoscopy) will go ahead as normal.

Our teams will be contacting patients affected  – and we would like to apologise for any inconvenience caused. We will rebook patients whose appointments have been cancelled as soon as possible.

Important: if you are NOT contacted and have an operation, outpatient appointment or diagnostic test scheduled, please attend hospital as planned.

Additional information:

If you have any concerns about your health, or your condition has deteriorated, please contact your hospital service or GP.

If you, or someone you know, is experiencing a serious or life threatening emergency (for example symptoms of a heart attack or stroke) you must dial 999 immediately.

If you require urgent care, please call NHS 111 first

We have created information for patients who are coming to hospital for planned operations or procedures. Please click here for more information.

Service updates

Temporary closure of Urgent Treatment Centre at Queen Mary’s Hospital, Roehampton

The NHS in south west London has announced plans to open a new service providing up to 480 urgent and routine appointments each week for local people at Queen Mary’s Hospital in Roehampton.

From 1 December 2020, a new temporary enhanced primary care hub will be open at Queen Mary’s. The service will provide up to 480 urgent and routine appointments each week for local people and will be open from 8am to 8pm, seven days a week.

We would like to make all patients aware that the enhanced primary care hub is not a walk-in service.

This is to reduce the risk of Covid-19 spreading to staff and patients at Queen Mary’s – appointments will be made by GP referral or by the NHS 111 service. Patients who do not have an appointment will not be able to walk-in to the hub.

Read more here.

NHS 111 is available 24 hours a day, 7 days a week, to get help you can:

  • go to (for people aged over 5 years old)
  • call 111 for FREE from a landline or mobile phone