Information for patients

Outpatient appointments

We will continue to carry out as many outpatient appointments as we can, but plan to use telephone consultations where possible, although some patients will still need to attend hospital.

We will be contacting patients if your appointment needs to be re-arranged, but in the meantime, please continue to attend your appointments unless instructed otherwise.

Changes to paediatric outpatient appointments:

  • We are continuing to carry out appointments, but patients will be offered a telephone consultation in the first instance
  • Your call may be on a different day / time to your scheduled appointment, and we may not be able to give you advanced notice of when your appointment takes place
  • If our teams decide you need to attend hospital, they will arrange an appointment for you
  • Please do not attend hospital unless asked to
    If you have any concerns, please contact the team via their usual contact details.

Planned operations

In line with national guidance, we cancelled all non-urgent, planned operations from 15 April for a period of three months.
This is helping us manage demand, and ensure we continue to provide safe and effective care for our patients.

Our teams have contacted patients who will be affected. If you are not contacted, please continue to attend St George’s Hospital and Queen Mary’s Hospital (Roehampton) for care and treatment as planned.

At present, we are not able to say when planned operations are likely to re-start. However, as soon as we have more information, we will contact patients waiting for planned surgery, and schedule a new date for you as soon as we possibly can. Thank you for your patience.
Emergency care

Our Emergency Department (ED) at St George’s Hospital remains open 24 hours a day, seven days a week, for anyone requiring emergency care.

Our ED staff are able to safely care for anyone that requires treatment, and a number of steps have been taken to reduce the risk of infection.

In a medical emergency, please call 999. If you need urgent medical advice, which is not life-threatening, contact NHS 111.

Service updates

Temporary closure of Urgent Treatment Centre at Queen Mary’s Hospital, Roehampton

As part of our response to the Covid-19 outbreak, we decided on 30 March to temporarily close the Urgent Treatment Centre (UTC) at Queen Mary’s Hospital, Roehampton (formerly known as Minor Injury Unit).

This decision has been made to protect patients, staff and the public.

If you urgently need medical help or advice, alternatives to attending the UTC are:

  • If it is not a life-threatening situation, please call NHS 111 or visit 111 online
  • If you require urgent medical care, you can find your nearest Accident and Emergency department by visiting the NHS website.

We will be reviewing this decision on a regular basis and will aim to re-open the unit as soon as we are able.