General information for patients

Outpatient appointments

We will continue to carry out as many outpatient appointments as we can, but plan to use telephone consultations where possible, although some patients will still need to attend hospital.

We will be contacting patients if your appointment needs to be re-arranged, but in the meantime, please continue to attend your appointments unless instructed otherwise.

Changes to paediatric outpatient appointments:

  • We are continuing to carry out appointments, but patients will be offered a telephone consultation in the first instance
  • Your call may be on a different day / time to your scheduled appointment, and we may not be able to give you advanced notice of when your appointment takes place
  • If our teams decide you need to attend hospital, they will arrange an appointment for you
  • Please do not attend hospital unless asked to
    If you have any concerns, please contact the team via their usual contact details.

Planned operations

In line with national guidance, we cancelled all non-urgent, planned operations from 15 April for a period of three months.

This helped us manage demand, and ensure we could continue to provide safe and effective care for our patients.

The vast majority of Trust services – including planned operations – are now back up and running normally.

Unless you are contacted, please continue to attend St George’s Hospital and Queen Mary’s Hospital (Roehampton) for care and treatment as planned.

We have created information for patients who are coming to hospital for planned operations or procedures. Please click here for more information.

Service updates

Temporary closure of Urgent Treatment Centre at Queen Mary’s Hospital, Roehampton

As part of our response to the Covid-19 outbreak, we decided on 30 March to temporarily close the Urgent Treatment Centre (UTC) at Queen Mary’s Hospital, Roehampton (formerly known as Minor Injury Unit).

This decision has been made to protect patients, staff and the public.

If you urgently need medical help or advice, alternatives to attending the UTC are:

  • If it is not a life-threatening situation, please call NHS 111 or visit 111 online
  • If you require urgent medical care, you can find your nearest Accident and Emergency department by visiting the NHS website.

We will be reviewing this decision on a regular basis and will aim to re-open the unit as soon as we are able.