Feedback and Follow-up
One of the main reasons for the team brief is to create a culture of open communications at the trust and to seek the views from staff and gain their feedback on trust wide issues.
As soon as you have completed the briefing there are some simple, but vital steps which you must take with regards to feedback and follow up.
If you are a manager with responsibility for delivering a team brief, you are responsible for capturing the feedback from the meeting and recording it on this area of the website. A form to record the feedback during the meeting is available here
All of the responses will be collated and used to inform the following brief and reviewed by the board and divisional leads.
What to do with feedback
- All being well, your team should have given you some feedback and suggestions about the items you’ve been discussing. Make a note of the questions/ideas which came up at the meeting.
- Log on to this area on the website and record that you have completed your team brief, detailing your name, team, division, the date of your briefing and the number of people you have briefed.
- Add the feedback from your meeting in the space provided on the form
It’s worth getting into the habit of using the feedback form to produce a short outline of any feedback which you can then submit to this area on the website. You can also share with your manager how you felt the briefing went and what the level of interest was.
If you do this simple follow up within an hour of two of the briefing it will take you perhaps five minutes. If you leave it a week the chances are you won’t be able to do it at all
Responding to questions
While you are not expected to know the answer to every question your team puts to you, there are some things you can do to prepare:
- Think about the team brief from your staff’s perspective – what questions would you ask?
- If you can not answer a question immediately speak to your line manager for assistance. Alternatively post the question to the website and we will get back to you within five working days.
- Check out the FAQs for each month’s briefing available here