Queen Mary's Hospital


Roehampton Lane
London SW15 5PN

Contact details

Reception: 0208 487 6000

Service information

You can find a full list of all of the services available at Queen Mary’s on our service directory.

Information for patients and residents: As of 15 March 2021, construction work has begun to install four new modular operating theatres at Queen Mary’s, while a new Covid-19 vaccination hub has also opened on the site. Further information on these works can be found here.

Getting around Queen Mary’s

We know that coming to hospital can be daunting and confusing no matter how old you are or how many times you have been before. To try and make your visit to Queen Mary’s a little easier click the link below for floor plans of Queen Mary’s hospital to help you find the clinic, ward or service you need.

Floor maps of Queen Mary’s

Is it an emergency?

An emergency is a critical or life-threatening situation like loss of consciousness, severe chest pain, heavy blood loss or serious accidents.

In an emergency visit your local Accident & Emergency (A&E) department, or dial 999 or 112.

Temporary enhanced primary care hub at Queen Mary’s Hospital

From 1 December 2020, a new temporary enhanced primary care hub will be open at Queen Mary’s Hospital. The service will provide up to 480 urgent and routine appointments each week for local people and will be open from 8am to 8pm, seven days a week.

To make it easier for people to access the service, emergency practitioner appointments may now be booked by calling a dedicated number – 020 8725 0120. Anyone calling this number will be assessed to make sure they are suitable for the service and given an appointment.

This is to reduce the risk of Covid-19 spreading to staff and patients at Queen Mary’s – appointments will be made by GP referral or by the NHS 111 service. Patients who do not have an appointment will not be able to walk-in to the hub.

Read more here.

Travel information

Tube, rail and tram links

Barnes station, for National Rail services, is a short ride from the hospital on bus routes 72 or 265, or is approximately 15 to 20 minutes walk away.

Richmond station (for District line, London Overground and National Rail) and Wimbledon station (for District line, National Rail and tram services), are both linked to the hospital by bus route 493.

Bus map for Queen Mary’s

Taxis and private hire

CABWISE is a text message based service that helps you find a taxi or licensed minicab. Simply text HOME to 60835 to get one taxi and two local licensed minicab numbers sent straight to your mobile*.

You can also call 020 7222 1234 or visit www.tfl.gov.uk/findaride for details of taxi and private hire services.

* Text charged at 35p per enquiry plus standard text message rate. Service not available on 3 and Virgin mobile networks.

Car parking at Queen Mary’s Hospital

Due to ongoing works at Queen Mary’s, car parking spaces are strictly limited. If you are planning to drive to Queen Mary’s please consider using public transport.

Car parking at Queen Mary’s is charged by the hour. Collect a ticket at the gate when you enter the car park, and pay before you exit. All of our ticket machines accept £5 and £10 notes.

Parking costs:

  • First 15 minutes: Free
  • One hour: £2.00
  • Two hours: £4.00
  • Three hours: £6.00
  • Four hours: £8.00 (This is also the maximum daily parking charge)

Disabled badge holders may park free of charge in any of the designated parking bays.

There are seven motorcycle bays that are available free of charge.

The care park has two drop off and pick up points, one at the end of the bridge leading to the ground floor entrance and one just outside the lower ground floor entrance. Look the map of the site for more details.


There are more than 80 dedicated cycle parking racks available free of charge.

Queen Mary’s Hospital appears in Local Cycling Guides 9 and 10. You can order a free copy of these guides online at www.tfl.gov.uk/cycling or by calling 020 7222 1234.

Pedestrians and cyclists coming to the hospital from Crestway can now use the pedestrian gate, located at the back of the hospital. This gate is open between 7am to 9pm weekdays and 9am to 5pm at weekends and public holidays.

Patient transport

For more information about patient transport visit our patient transport page

Where to buy your tickets

Oyster is the cheapest way to pay for single journeys on bus, Tube, tram, DLR and London over ground services in London. On your Oyster card, you can store your Travelcard/Bus Pass and/or cash to pay as you go.

You can buy tickets, get Oyster cards or top them up and get more information:

  • Online at www.tfl.gov.uk/oyster
  • By phone on 0845 330 9876
  • At all Tube and most London over ground station
  • ticket offices or ticket machines
  • At over 2,200 Ticket Stops and
  • Oyster Ticket Stops across London*
  • Some National Rail station ticket offices
  • London Travel Information Centres

* Ticket Stops and Oyster Ticket Stops are a network of independent retailers selling tickets on behalf of Transport for London.

For BT residential customers, calls to the Oyster helpline will cost no more than 3.5p per minute. The price on non-BT phone lines may be different.

Travel Information

You can plan your journey to Queen Mary’s using the Transport for London journey planner tool at the top right of this page. Just enter your start point and the journey planner will show you the fastest, easiest and/or most accessible route.

You can also text TfL to 60835 for travel information.

By texting TfL to 60835 on a WAP enabled mobile, you can get Journey Planner and other interactive travel services. (Service may vary according to network)

To be kept up to date with travel news in London, visit: www.tfl.gov.uk/travelalerts

This free service informs you of delays to Tube and DLR routes. Register online which routes you want to monitor, then choose how and when you want to be informed – by SMS (text) and/or email.