Queen Mary’s Hospital, Outpatients: GOOD

There were arrangements to enable safe practice across the outpatient services. There were clear arrangements in place for infection control.

Care and treatment was evidence-based and achieved good outcomes for people, enabling them to have a good quality of life. People were treated with kindness and respect and were supported to be make choices with regard to their care.

Overall the service was responsive to people’s needs but facilities for children should be improved in the orthotics clinic. The outpatients department was well-led with high levels of patient and staff satisfaction.