St George’s Hospital, Medical care (including older people’s care): GOOD
Patients on medical wards received care that was safe, effective, caring, responsive and well-led. There were enough nursing staff on most wards to deliver care safely. Infection control, pressure ulcer prevention and medicines management were largely good.
Discharge coordinators were based full-time on medical wards and liaised with colleagues to enable an effective discharge process. Most patients stated that staff treated them with respect and maintained their privacy and dignity.
The functioning of the hyper acute stroke unit on William Drummond Ward was considered to be good with areas of excellence. However, while the Butterfly Scheme for alerting staff to patients with dementia was in operation, dementia screening was not always clearly recorded or identifiable by staff.