St George’s Hospital, Intensive/critical care: OUTSTANDING

Patients received safe, effective and responsive critical care services in line with national guidelines. National data showed that the safety of patients in the critical care areas was outstanding and while the hospital did not have an outreach team staff ensured that patients were assessed and treated in line with their clinical need. Recent independent reports demonstrate that the critical care unit was above the national average in a significant number of areas showing positive impacts on patients care.

There were enough specialist staff to ensure 24-hour care. Patients and relatives felt that the care was of a high standard and they had been involved in decisions about treatment.

The teams were very well-led and there were systems in place to monitor the quality and safety of patient care, which was of a high standard. Staff were focused on governance arrangements for the unit and learning from audits was embedded into practice. The educational team were active and a culture of listening, learning and action was evident throughout the unit.