St George’s Hospital, Accident and emergency: GOOD

The A&E department was providing a high quality of care and treatment within a well-managed environment. Care and treatment was provided according to evidence-based guidelines and the service took regard of the advice from appropriate national bodies.

Patients were positive about the quality of treatment that they had received. Staff interacted and treated people in a kind and respectful manner. However, there were aspects of the physical environment of the department that risked compromising the caring manner in which treatment was otherwise provided.

Patients were involved in making decisions about their care and treatment, which they said had been explained to them. The A&E department was well-led and able to respond to the wide range of needs of patients.