Queen Mary’s Hospital, Surgery: GOOD

There were arrangements to enable safe practice in day surgery services and for infection control.

The service was effective and their work based on evidence-based practice. The unit has achieved accreditation with the Joint Advisory Group on Gastrointestinal Endoscopy which assesses quality of practice in patient care, quality and safety and staff training.

Staff in the unit were caring and patients felt they had been well looked after. Management practices within the unit are good and staff felt supported. At a wider organisational level there is fewer acknowledgements of their achievements.