St George’s CQC inspection

St George’s Chief Executive, Simon Mackenzie, discusses CQC report (1 November 2016):

Professor Simon Mackenzie, Chief Executive, has produced a short video about the CQC inspection result

On 1 November 2016, the Care Quality Commission (CQC) published its inspection report for St George’s following a visit to the Trust in June.

The CQC is the independent regulator of health and social care in England. Their job is to ensure healthcare organisations like St George’s provide people with safe, effective, compassionate, high quality care.

They do this by monitoring, inspecting and regulating services to ensure hospitals – and other healthcare providers, such as GP surgeries – meet fundamental standards of quality and safety.

What were the key findings of the CQC’s report?

Hospitals are rated Outstanding, Good, Requires Improvement or Inadequate.

St George’s was rated as follows:

  • Overall rating was Inadequate.
  • Both St George’s Hospital and Queen Mary’s Hospital, Roehampton (and the community services we provide) were rated as Requires Improvement.
  • The Trust has been rated as Inadequate for being safe and well-led, and Requires Improvement for being effective and responsive. The Trust was given a rating of Good for being caring.
  • The Trust is also required to meet CQC requirements set out in a Warning Notice which relate specifically to: providing safe and fit premises at St George’s Hospital; obtaining consent under the Mental Capacity Act; good governance and the fit and proper person requirement.
  • Finally, the CQC has also recommended St George’s be placed in special measures, which would mean the Trust being able to access support to help deliver the required improvements.

What does this mean for St George’s?

St George’s rated as Good overall following the CQC’s last inspection in 2014.

St George’s new rating of Inadequate is a major disappointment, and we appreciate this is going to be difficult for staff, patients, and all those who want St George’s to succeed.

The CQC’s inspection report is a snap-shot in time – we have achieved a lot since June, and delivered improvements to our estate, our internal processes, and other weaknesses identified during the CQC’s visit.

However, there is clearly still a lot of work to do, and we are producing a Quality Improvement Plan (QIP) to help drive forward the improvements we need to make.

Accessing the inspection reports

You can visit the CQC’s website to access the reports in full.

You can also read our press release which is currently on the homepage of our website.