Outstanding Care, Every Time – Our Organisational Objectives

At St George’s, our aim is to provide Outstanding Care, Every Time for all of our patients, wherever they are treated.

We are confident these will give staff, patients, and our local and national stakeholders much greater clarity about where we are focussing our energies, and where we want to improve.

Our organisational objectives are as follows:

  • Treat the patient, treat the person 
  • Right care, right place, right time 
  • Balance the books, invest in our future
  • Build a better St George’s
  • Champion team St George’s
  • Develop tomorrow’s treatments today

For each objective set out above, we have agreed a set of commitments – for example, to deliver right care, right place, right time, we will reduce waiting times in our Emergency Department at St George’s, as well as the number of operations at short notice.

You can access the full list of objectives – and associated commitments – as a graphic or in word format

Our Quality Improvement Plan

In October 2017, we launched our Quality Improvement Plan, which will also play a key part in helping us deliver Outstanding Care, Every Time for our patients.

Our Quality Improvement Plan is made up of three improvement programmes, which are supported by two enabling programmes. They are:


Safe and Effective Care | Flow and Clinical Transformation | Quality and Risk 


Estates and IT | Leadership and Engagement

Our Quality Improvement Plan is a major priority for the organisation, and successful delivery of the plan is closely linked with the objectives set out above.

To find out more about our Quality Improvement Plan, visit our dedicated webpage

Jacqueline Totterdell, Chief Executive since May 2017, said:

“Our objectives help shape our ambition to improve care for patients, and the working lives of our staff. We have a huge amount to do, but everyone connected to St George’s wants us to succeed, which is really positive – and help us in our drive to provide Outstanding Care, Every Time for our patients.”