About us

Our values

Living our values

To achieve our vision of improving the health of our patients and the local community we need to keep patients at the heart of everything that we do - our values are designed to inspire our staff to achieve this. Following detailed discussions with the board, directors, patients and members of our workforce at a variety of levels, we developed a new set of values.

We launched the new values in April 2010 following detailed discussions with our staff and patients, and have been working hard to establish them throughout the organisation ever since. These values set out the standards of behaviour we expect from all our staff:

Excellent

Look after our patients as we would like to be looked after ourselves
Set ourselves high standards and be open to new ideas
Be professional in our approach and in our appearance
Promote and share best practice

Kind

Anticipate and respond to patients' and carers' concerns and worries
Support each other under pressure and consider the impact of our actions on others
Help people find their way if they look unsure or lost
Smile, listen and be friendly

Responsible

Have patient safety as our prime consideration
Be responsible for ensuring good patient experience
Use resources wisely
Challenge poor behaviour in others
Learn from experience including our mistakes
Say sorry when things go wrong

Respectful

Keep patients, families and carers involved and informed
Protect patients' dignity and confidentiality
Wear our name badges, introduce ourselves and address people in a professional manner
Respect colleagues' roles in patient care and experience
Value and understand the diversity of those around us

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