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About us
Values and objectives
Living our values
As part of our ongoing commitment to ensure that St George’s provides the highest standards of care the trust, with support of staff and patients, has introduced a new set of values.
Our values
We will strive to be:
- Excellent
- Kind
- Responsible
- Respectful
Our behaviours
Visitors and patients can expect St George’s staff to behave in certain ways:
- Have patient safety as our prime consideration
- Look after our patients as staff would like to be looked after themselves
- Anticipate and respond to patients’ and carers’ concerns and worries
- Help people find their way if they look unsure or lost
- Smile, listen and be friendly
- Use resources wisely
- Learn from experience including our mistakes
- Say sorry when things go wrong
- Keep patients, families and carers involved and informed
- Protect patients’ dignity and confidentiality
- Wear name badges
- Make themselves known to patients and their families
- Speak to people in a professional manner
- Value and understand the diversity of those around us
